EFQM Excellence Model and Knowledge Management Implications
نویسنده
چکیده
The author has concluded that KM must be articulated in a given context. KM is unique to any given organization, just like a fingerprint. A solution suitable for one will most certainly not be appropriate to a another, even if the two companies have similar products, services and are the same size. To help resolve the uncertainty of what KM is about and apply it in a given context, the author shows how to link KM implications to your business model. The idea is to articulate the issues around business terms and not KM by itself. KM should be seen as a set of concepts that could be tailored to meet business needs.
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